Your appointments are very important to us.
While we understand that sometimes adjustments are necessary, the following booking policy will apply since the services are reserved specifically for you.
Deposit policy - 30% deposit for all bookings
A deposit of 30% is required to secure an appointment for any services booked with us.
You will receive a confirmation request email and will be asked to submit your card details to pay your deposit online after your appointment is set.
The booking will not be confirmed until payment has been received, and we reserve the right to cancel any unconfirmed bookings.
Cancellation / Reschedule – 48 hours’ notice please
We understand everyone has busy lives and sometimes circumstances are beyond your control. If you have to cancel or reschedule your appointment, please just let us know as soon as possible before hand, but at least 48 hours before your appointment.
Your deposit will be transferred over to your future booking if you reschedule your booking, or will be refunded if you cancel your booking.
If you fail to notify us 48 hours prior to your appointment to cancel or reschedule by any reason, your deposit will be forfeited and you will be required to pay another deposit for your future appointment.
Late arrival - Please arrive no more than 20 minutes from your appointment
Late arrival for your appointment means that we will not be able to spend the time needed to give you proper service, we will do our best to accommodate clients but we may not be able to do your hair.
If you are more than 20 minutes late for your appointment, regardless of last minute notice, your appointment will be considered a no-show and your deposit will be forfeited.
You will be asked to pay another deposit for your future booking.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.
We will send a booking confirmation email to you 72 hours in advance because we know how easy it is to forget an appointment you booked months ago.
Thank you for understanding and cooperating with us.